Refund Policy

Refund Policy for Collectors Corner

At Collectors Corner, we are committed to ensuring your satisfaction with your purchase. Please read our refund policy carefully to understand our process and criteria for refunds.

Eligibility for Refunds

  1. Condition of Items

    • Refunds are applicable only for items that are returned in their original condition. This includes unopened packaging and undamaged cards or collectibles.
    • For opened products, refunds will only be considered if the item is found to have a manufacturer defect.

  2. Timeframe

    • You must request a refund within 14 days of receiving your order. Requests made after this period may not be eligible for a refund.

  3. Proof of Purchase

    • A valid receipt or order confirmation is required to process a refund request.

Non-Refundable Items

  • Digital goods such as online card codes or virtual items.
  • Sale or clearance items marked as “Sale.”
  • Customised or personalised trading cards and collectibles.

How to Request a Refund

  1. Contact Us

    • Email us at info@collectorscorner.uk with the subject line "Refund Request."
    • Include your order number, a detailed reason for the refund, and any supporting evidence, such as photos of damaged or defective items.

  2. Shipping Returns

    • Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.
    • We recommend using a trackable shipping service to ensure we receive your returned item.

Refund Processing

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. If the original method is unavailable, we will work with you to find an alternative solution.

Exchanges

If you prefer an exchange instead of a refund, please indicate this in your refund request. Exchanges are subject to availability.

Contact Information

For any questions or concerns regarding our refund policy, please reach out to us:

Thank you for shopping with us at Collectors Corner! We value your trust and are here to ensure a seamless experience.